Shipping policy

Shipping Policy

Effective Date: June 6, 2025

Thank you for shopping at T Rouchon's Collection! Below you'll find our shipping policies related to both physical and digital products.

📚 Digital Products (eBooks & Courses)

  • Delivery Method: Instant download or access via email/link after purchase.

  • Delivery Time: Within minutes of completing your order.

  • Shipping Charges: None – digital products are not shipped.

If you do not receive your digital product within 1 hour, please check your spam folder or contact us at trouchonscollection@gmail.com.

📦 Printed Products (Print-on-Demand)

We partner with a print-on-demand provider to create and ship your printed eBooks. This means your item is made just for you after your order is placed.

Processing Time

  • Please allow 2–5 business days for production before your order is shipped.

Shipping Time & Rates

  • U.S. Shipping: Typically 3–7 business days after processing

  • International Shipping: Typically 7–21 business days after processing

  • Shipping costs are calculated at checkout based on your location.

Tracking

  • You will receive a tracking number once your order has been shipped.

  • Please allow 48 hours for the tracking information to update.

🚫 Delays & Exceptions

  • We are not responsible for delays caused by customs, holidays, natural events, or carrier issues.

  • Due to our print-on-demand process, we cannot guarantee delivery dates.

  • We do not offer expedited shipping at this time.

🔄 Lost, Damaged, or Incorrect Orders

If your order arrives damaged or is lost in transit:

  • Contact us at trouchonscollection@gmail.com within 7 days of delivery or expected delivery.

  • Include your order number and clear photos (for damage claims).

We will work with our print partner to replace or reprint the item if eligible.

🌍 International Orders

  • International shipments may incur customs fees or import taxes, which are the buyer's responsibility.

  • T Rouchon’s Collection is not responsible for these charges.

If you have any questions about your shipment, please reach out to us at:
📧 trouchonscollection@gmail.com
🌐 www.rouchonsproservices.com